At Ayurveda By Vidharvi Private Limited, we prioritize the safety, quality, and efficacy of our products. As our products are categorized as medicinal and personal care items, we follow a strict No Return and No Refund Policy to ensure the integrity of the products delivered to our customers.
Key Policy Details:
- No Returns or Replacements:
- Once an order is placed and delivered, we cannot accept any returns or offer replacements.
- This policy ensures that all customers receive products that are untouched and uncompromised.
- Cancellation Before Shipping:
- Orders can be canceled before the product is shipped.
- If the cancellation request is received before the order is dispatched, a 100% refund will be credited within 15 working days.
- Cancellation After Shipping:
- Once the product has been shipped, cancellations are not permitted.
- Damaged or Incorrect Products:
- If you receive a product that is damaged during transit or incorrect, please contact our Customer Care team immediately at mail@ayurvedabyvidharvi.in or call us at +91 9536311165 (Monday–Friday, 10 AM to 5:30 PM; closed on Saturdays and Sundays).
- Such cases will be reviewed on a case-by-case basis, and appropriate action (replacement or refund) will be taken if deemed valid by Ayurveda By Vidharvi Private Limited.
- Duplicate Payments:
- If a customer inadvertently pays twice for the same product, a refund for the duplicate transaction will be processed upon verification.